Terms & Conditions

By accessing and using MediCare's website, mobile application, and related services (collectively, the "Platform"), you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Platform.

These terms constitute a legally binding agreement between you ("Patient," "User," "you") and MediCare Hospital ("Company," "we," "us," "our"). By using our services, you represent that you are at least 18 years of age or have parental consent.

MediCare provides a range of healthcare services including but not limited to:

• Online appointment scheduling with healthcare providers
• Telemedicine consultations
• Access to medical records and lab reports
• Prescription management and refill requests
• Health information and educational resources

Our healthcare services are provided by licensed medical professionals. The information provided on our Platform is for informational purposes only and should not be considered as a substitute for professional medical advice, diagnosis, or treatment.

When scheduling appointments through our Platform, you agree to:

• Provide accurate and complete information about your medical condition
• Arrive on time for scheduled appointments (virtual or in-person)
• Cancel or reschedule appointments at least 24 hours in advance
• Pay any applicable fees for missed appointments or late cancellations

Prescriptions issued through our Platform are based on professional medical judgment. You agree to:

• Use prescribed medications only as directed by your healthcare provider
• Report any adverse reactions or side effects immediately
• Not share or misuse prescription medications
• Keep medications out of reach of children

Electronic prescriptions are valid and can be filled at any registered pharmacy. We are not responsible for medication errors or interactions caused by incomplete information provided by you.

Laboratory test results are made available through our Platform as soon as they are processed. You understand and agree that:

• Test results are for informational purposes and should be discussed with your doctor
• We are not responsible for delays in result processing
• Critical results will be communicated directly by healthcare providers
• You have the right to request physical copies of your reports

We are committed to protecting your privacy and health information in compliance with applicable laws. Our practices include:

• Encryption of all personal and medical data
• Strict access controls to your health records
• Secure transmission of information
• Regular security audits and updates

Telemedicine consultations provide convenient access to healthcare. You agree that:

• A stable internet connection is your responsibility
• You will be in a private, well-lit environment during consultations
• Telemedicine may not be suitable for all medical conditions
• In emergencies, you will seek immediate in-person care

Video consultations may be recorded for quality assurance and training purposes, with your prior consent.

As a user of our Platform, you agree to:

• Provide accurate and truthful information about your health
• Maintain the confidentiality of your account credentials
• Not share your account with others
• Notify us immediately of any unauthorized access
• Comply with all applicable laws and regulations
• Respect the rights of healthcare providers and other users

To the fullest extent permitted by law, MediCare and its affiliates, officers, directors, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of data, profits, or business opportunities
• Delays or interruptions in service
• Unauthorized access to your data
• Reliance on medical information provided through the Platform

We reserve the right to modify these Terms and Conditions at any time. When we make changes, we will:

• Post the updated terms on this page
• Update the "Last Updated" date
• Notify users via email or platform notification for significant changes

Your continued use of the Platform after any changes constitutes acceptance of the new terms. If you do not agree to the modified terms, you should discontinue using our services.